Grill POS Support

Help for restaurant staff using Grill POS on iPhone and iPad.

Contact

MHD SOBAR FAWAZ ALA RASHI
mhdsobaro@icloud.com
+966 58 211 4031

Include your app version, device model and a short description of the problem. Do not send passwords, card details or screenshots containing customer information.

Signing in

Use the staff account supplied by your restaurant administrator. If you cannot sign in, use the password-reset option where available or contact your administrator. The public Grill sign-in does not provide open registration.

Printer connection

Check the printer's power and paper, the restaurant network connection and the app's local-network permission in Settings. Ask your administrator to check that the configured printer address and logical kitchen identity match the physical printer. When adding a second device, reuse the existing logical kitchen identity instead of creating another kitchen for the same destination.

Understanding print status

• Printed: the integration received a successful completion result. This is not a separate visual inspection of the paper.
• Not sent: the request was not submitted to the printer transport at the reported stage.
• Unconfirmed: the final result could not be established. Check the printer and paper before deciding whether another copy is needed.

Print again requests another copy. A print result is separate from the order's payment status. Do not repeat a payment to resolve a printing problem.

Before reinstalling

Contact support if you have pending work. Reinstalling can remove device-local printer settings and job information, and should not be the first troubleshooting step.

Account and privacy requests

To request an account access change, correction or deletion of personal information, contact mhdsobaro@icloud.com. We may need to verify your identity and coordinate with your restaurant administrator. Business records subject to retention requirements may need to remain. Read the Grill POS Privacy Policy for details.